Returns & Exchanges
The Row offers complimentary returns on all orders within 14 days of delivery, provided that items are in their original condition with all tags and packaging intact. Please note that high-jewelry and final sale items are not eligible for return or exchange.
Initiate Return
Visit our online returns portal and enter your order number and email address to select the items you wish to return.
Prepare Package
Carefully place the items in their original designer packaging and shipping box, ensuring the security of the garment or accessory.
Attach Label
Affix the pre-paid UPS or DHL return shipping label provided in your original shipment to the outside of the package.
Ship and Refund
Drop off your package at an authorized shipping location; once received and inspected, your refund will be processed to the original payment method within 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing