Frequently Asked Questions
Assistance with your orders, shipping, and product inquiries.
What is your shipping policy?
We offer complimentary standard shipping on all domestic orders. Express shipping options are available at checkout for an additional fee. Please note that we require a signature for all deliveries to ensure the security of your purchase.
How do I initiate a return or exchange?
Items in their original condition, with all tags attached, may be returned within 14 days of delivery. To start a return, please visit our online returns portal or contact client services for assistance with an exchange.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options such as Apple Pay, Google Pay, and PayPal.
Can I modify or cancel my order after it has been placed?
As we aim to process orders as quickly as possible, we are only able to modify or cancel an order within one hour of placement. Please contact our support team immediately for urgent requests.
How can I find my correct size?
Each product page features a detailed size guide and specific garment measurements. If you require further styling or fit advice, our private client advisors are available for consultations.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. International shipping costs and duties are calculated at checkout based on your delivery location and the value of your order.